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Help Determine the Future of Online Dispute Resolution

Craig Shapiro

In this era of Collaborative Marketplaces like eBay, Etsy, and Airbnb, "protecting the consumer" has taken on a new dimension; in the event of a dispute between two end users, who determines the process for resolution? With sites inserting terms for binding arbitration into their TOS, it's crucial for citizens of the Internet to share their perspective on how they'd like to see these issues handled. This questionnaire is your opportunity to make your voice heard on this important subject.

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