Fromunda (adj): Coming from, or having the qualities usually associated with, the area under one's ass.
There has been a lot of chatter these past couple of days over a YouTube video chronicling the kitchen misadventures of two deviant Domino's sandwich makers.
When I was in high school, my friend who worked at Mickey D's called this phenomenon "Fromunda Bread."
The harshest criticism in this debate has been levied against the "rogue" employees. And for good reason.
But
am I the only one that takes pause every time I bite into a
Wendy's hamburger or Domino's pizza for fear some overmanaged,
underpaid teenager is doing these disgusting things to my food?
I've never worked at Domino's, but I can't imagine it's a very
supportive culture. Rather, I can readily imagine an oppressive one.
Even more so with the addition of a "food czar," "auditors in the
store," and a "no camera" policy, as the company is promising.
It's a culture of fear, at minimum wage.
I don't think this is an isolated incident and I don't think it's isolated to Domino's.
Patrick Doyle, president of Domino's, says in his video retort that "nothing is more important than customer trust."
How about employee trust?
It's time the fast food industry learn from Southwest Airlines, Wahoo's Fish Taco, and the like that
the very best way to earn the lasting trust of customers is to first trust and
value your employees.
Until the industry does that, I'm going to have a hard time believing this problem isn't systemic.
