There are many challenges to working in a refugee settlement. It can be easy to focus on the problems: refugees needing to resell their food to make a living, conflicts with the national police over land boundaries, the profound distances between the under-stocked and understaffed health centers. However, as Dan and Chip Heath mention in their book Switch, change happens when we focus on the bright spots, replicate what goes well, instead of focusing on what is wrong.
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