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Paying people more money for a task means they do a worse job. Dan Pink's (animated) TED talk on what motivates us.

Cool Hunting investigates a new cell phone store that's opened in London. Apparently, it's pleasant, even fun, to shop there. This is not the case in most cell phone stores. The key part of the business model that seems ideal to be carried over to other business models is simple: salespeople get..

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