McDonald’s was reminded over the weekend that even a “fun” promotion can be very bad for business if a company fails to meet expectations. Thousands of fans were left frustrated (and vocal) after lining up for hours to enjoy an event tied in with the popular Adult Swim sci-fi cartoon “Rick and Morty.”
In the much-anticipated season three premiere of the geek-friendly show, the titular Rick goes on a mission to procure “Szechuan sauce,” a short-lived chicken McNugget dipping sauce that was launched by McDonald’s as a tie-in to the Disney film “Mulan.” In short order, the show’s fanbase, most of whom were unaware of the product’s existence prior to the show, were petitioning the fast food giant to re-introduce the sauce for the sake of “Rick and Morty” fans everywhere.
Immediately after the episode aired in July, McDonald’s was quick to thank the show’s co-creator, Justin Roiland, for the name-drop by gifting him a jug of the long-forgotten condiment.
Three months later, fans of the show were afforded access to both Szechuan sauce and posters over the weekend by visiting their local McDonald’s franchise. No less than three tweets from the company promised the “Rick and Morty” faithful in the days leading up to the “event.”
However, McDonald’s failed to estimate both the turnout and the enthusiasm “Rick and Morty” fans had for getting their hands on the now-fabled Szechuan sauce. Die-hards turned out in droves only to discover that each store was in woefully short supply of the promised goods.
As one may imagine, disappointed cartoon fans can create quite a scene in the wake of unmet expectations.
The event was to be conducted at select stores only, but even those on the roster of participating locations never received the goods, leading eager fans to realize that they had camped out — yup, some camped out hours ahead of time for nugget sauce — for no reason.
As quickly as McDonald’s built up the event, the chain was quick to apologize for the gross miscalculation and promise more in the very near future.
The reassurance is cold comfort to those who wonder how a promotion so modest in scope could be bungled by such a large company, leading many Twitter users to assert that other chains might have been a little more pop-culture savvy about the whole affair.
Per the company’s announcement, much more Szechuan sauce will be hitting stores this winter. So, depending on your outlook, you can either get really excited about this news or temper your expectations accordingly.
