This article first appeared on ProPublica. You can read it here.

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When Kim Dine took over as the new chief of the U.S. Capitol Police in 2012, he knew he had a serious problem.

Since 2001, hundreds of Black officers had sued the department for racial discrimination. They alleged that white officers called Black colleagues slurs like the N-word and that one officer found a hangman’s noose on his locker. White officers were called “huk lovers” or “FOGs” — short for “friends of gangsters” — if they were friendly with their Black colleagues. Black officers faced “unprovoked traffic stops” from fellow Capitol Police officers. One Black officer claimed he heard a colleague say, “Obama monkey, go back to Africa.”

In case after case, agency lawyers denied wrongdoing. But in an interview, Dine said it was clear he had to address the department’s charged racial climate. He said he promoted a Black officer to assistant chief, a first for the agency, and tried to increase diversity by changing the force’s hiring practices. He also said he hired a Black woman to lead a diversity office and created a new disciplinary body within the department, promoting a Black woman to lead it.

“There is a problem with racism in this country, in pretty much every establishment that exists,” said Dine, who left the agency in 2016. “You can always do more in retrospect.”


Whether the Capitol Police managed to root out racist officers will be one of many issues raised as Congress investigates the agency’s failure to prevent a mob of Trump supporters from attacking the Capitol while lawmakers inside voted to formalize the electoral victory of President-elect Joe Biden.

Already, officials have suspended several police officers for possible complicity with insurrectionists, one of whom was pictured waving a Confederate battle flag as he occupied the building. One cop was captured on tape seeming to take selfies with protesters, while another allegedly wore a red “Make America Great Again” hat as he directed protesters around the Capitol building. While many officers were filmed fighting off rioters, at least 12 others are under investigation for possibly assisting them.

Two current Black Capitol Police officers told BuzzFeed News that they were angered by leadership failures that they said put them at risk as racist members of the mob stormed the building. The Capitol Police force is only 29% Black in a city that’s 46% Black. By contrast, as of 2018, 52% of Washington Metropolitan police officers were Black. The Capitol Police are comparable to the Metropolitan force in spending, employing more than 2,300 people and boasting an annual budget of about a half-billion dollars.

The Capitol Police did not immediately respond to questions for this story.

Sharon Blackmon-Malloy, a former Capitol Police officer who was the lead plaintiff in the 2001 discrimination lawsuit filed against the department, said she was not surprised that pro-Trump rioters burst into the Capitol last week.

In her 25 years with the Capitol Police, Blackmon-Malloy spent decades trying to raise the alarm about what she saw as endemic racism within the force, even organizing demonstrations where Black officers would return to the Capitol off-duty, protesting outside the building they usually protect.

The 2001 case, which started with more than 250 plaintiffs, remains pending. As recently as 2016, a Black female officer filed a racial discrimination complaint against the department.

“Nothing ever really was resolved. Congress turned a blind eye to racism on the Hill,” Blackmon-Malloy, who retired as a lieutenant in 2007, told ProPublica. She is now vice president of the U.S. Capitol Black Police Association, which held 16 demonstrations protesting alleged discrimination between 2013 and 2018. “We got Jan. 6 because no one took us seriously.”

Retired Lt. Frank Adams sued the department in 2001 and again in 2012 for racial discrimination. A Black, 20-year veteran of the force, Adams supervised mostly white officers in the patrol division. He told ProPublica he endured or witnessed racism and sexism constantly. He said that before he joined the division, there was a policy he referred to as “meet and greet,” where officers were directed to stop any Black person on the Hill. He also said that in another unit, he once found a cartoon on his desk of a Black man ascending to heaven only to be greeted by a Ku Klux Klan wizard. When he complained to his superior officers, he said he was denied promotions and training opportunities, and suffered other forms of retaliation.

In an interview, he drew a direct line between racism in the Capitol Police and the events that unfolded last week. He blamed Congress for not listening to Black members of the force years ago.

“They only become involved in oversight when it’s in the news cycle,” said Adams, who retired in 2011. “They ignored the racism happening in the department. They ignored the hate.”

The department’s record in other areas of policing have drawn criticism as well.

In 2015, a man landed a gyrocopter on the Capitol lawn — top officials didn’t know the airborne activist was coming until minutes before he touched down. In 2013, when a lone gunman opened fire at the nearby Navy Yard, killing 12 people, the Capitol Police were criticized for standing on the sidelines. The force’s leadership board later determined its actions were justified.

Last month, days after a bloody clash on Dec. 12 between militant Trump supporters and counterprotesters, Melissa Byrne and Chibundu Nnake were entering the Capitol when they saw a strangely dressed man just outside the building, carrying a spear.

He was a figure they would come to recognize — Jacob Chansley, the QAnon follower in a Viking outfit who was photographed last week shouting from the dais of the Senate chamber.

They alerted the Capitol Police at the time, as the spear seemed to violate the complex’s weapons ban, but officers dismissed their concern, they said.

One officer told them that Chansley had been stopped earlier in the day, but that police “higher ups” had decided not to do anything about him.

We don’t “perceive it as a weapon,” Nnake recalled the officer saying of the spear.

Chansley told the Globe and Mail’s Adrian Morrow that Capitol Police had allowed him in the building on Jan. 6, which would normally include passing through a metal detector, although he was later charged with entering a restricted building without lawful authority, violent entry and disorderly conduct on Capitol grounds. As of Tuesday, he had not yet entered a plea.

For Byrne and Nnake, their interactions with the “QAnon Shaman” on Dec. 14 highlighted what they perceive as double standards in how the Capitol Police interact with the public.

Like many people who regularly encounter the force, Nnake and Byrne said they were accustomed to Capitol officers enforcing rules aggressively — later that day, Nnake was told that he would be tackled if he tried to advance beyond a certain point. “As a Black man, when I worked on the Hill, if I forgot a badge, I couldn’t get access anywhere,” he told ProPublica.

Congress, which controls the agency and its budget, has a mixed record of oversight. For the most part, Congress has been deferential toward the force, paying attention to its workings only after serious security failures, and even then, failing to meaningfully hold its leaders accountable.

Rep. Eleanor Holmes Norton, a Democrat from D.C. who is a nonvoting member of Congress, told ProPublica she believes a national commission should be formed to investigate what occurred at the Capitol on Jan. 6, similar to what followed 9/11.

“Congress deserves some of the blame,” she told ProPublica. “We have complete control over the Capitol Police. … Long-term concerns with security have been raised, and they’ve not been dealt with in the past.”

The force has also suffered a spate of recent, internal scandals that may prove pertinent as Congress conducts its investigation.

Capitol Police officers accidently left several guns in bathrooms throughout the building in 2015 and 2019; in one instance, the loaded firearm was discovered by a small child.

The agency has been criticized for a lack of transparency for years. Capitol Police communications and documents are not subject to the Freedom of Information Act and, unlike many local law enforcement agencies, it has no external watchdog specifically assigned to investigate and respond to community complaints. The force has not formally addressed the public since the riot last week.

“All law enforcement is opaque,” said Jonathan M. Smith, executive director of the Washington Lawyers’ Committee for Civil Rights and Urban Affairs. “At least most local police departments are subject to some kind of civilian oversight, but federal police agencies are left to operate in the shadows.”

The agency’s past troubles have rarely resulted in reform, critics said.

After the April 2015 gyrocopter incident, Congress held a hearing to examine how 61-year-old postal worker and activist Doug Hughes managed to land his aircraft after he livestreamed his flight. Dozens of reporters and news cameras assembled in front of the Capitol to watch the stunt, which was designed to draw attention to the influence of money in politics. Capitol Police did not learn of the incoming flight until a reporter reached out to them for comment, minutes before Hughes landed.

Dine defended the force’s response to the incident, pointing out that Hughes was promptly arrested and no one was hurt.

Former Rep. Jason Chaffetz, a Republican from Utah, then the chairman of the Committee on Oversight and Government Reform, harshly criticized the department and other federal agencies for what he perceived as an intelligence failure.

“The Capitol Police is terrible and pathetic when it comes to threat assessment,” Chaffetz told ProPublica in an interview. “They have a couple people dedicated to it, but they’re overwhelmed. Which drives me nuts. … It’s not been a priority for leadership, on both sides of the aisle.” He said he is not aware of any serious changes to the force’s intelligence gathering following the debacle.

Norton, who also pressed Dine at the hearing, told ProPublica the intelligence lapses surrounding the gyrocopter landing should be considered a “forerunner” to last week’s riot.

“For weeks, these people had been talking about coming to the Capitol to do as much harm as they can,” Norton said. “Everyone knew it. Except the Capitol Police.” Reports show the force had no contingency plan to deal with an escalation of violence and mayhem at last week’s rally, even though the FBI and the New York Police Department had warned them it could happen.

Law enforcement experts said that the agency is in a difficult position. While it has sole responsibility for protecting the Capitol, it must work with other nearby federal law enforcement agencies, Washington’s Metropolitan Police and the National Guard in case of emergencies.

In an interview, Nick Zotos, a former D.C. National Guard commander who now works for the Department of Homeland Security, said that the roughly two dozen agencies responsible for public safety in Washington can cause territorial disputes, finger-pointing and poor communication.

“This is not a D.C. thing, necessarily, although it’s probably the worst in D.C.,” Zotos said. “Police departments just don’t play with each other nicely.”

Blackmon-Malloy told ProPublica that divisions within the Capitol Police could be just as dangerous, not only for Congress but for Black officers themselves. “Now you got to go to work on the 20th,” she told ProPublica, alluding to the inauguration. “And stand next to someone who you don’t even know if they have your back.”

Dara Lind, David McSwane and Kirsten Berg contributed reporting.

  • I’m an artist who works with glass – here’s how the physics and chemistry of glassblowing work
    Artists physically work with glass in its molten state at the Glass Hot Shop at the Rochester Institute of Technology. Carlos Ortiz/RIT
    ,

    I’m an artist who works with glass – here’s how the physics and chemistry of glassblowing work

    Making a simple tumbler takes heat, teamwork and a surprising amount of science.

    Lecturer of Art, Rochester Institute of Technology

    Glass as a material is full of contradictions. Depending on the form and use, glass can be fragile or strong, opaque or transparent, rough or smooth. The studios my colleagues and I teach and learn in, as glass instructors, echo this abundance of physical opposites. These environments are simultaneously immersive, complex, seductive and demanding.

    When the studio is in action, you might hear glass breaking, hot metal being quenched in water, glassblowing pipes rolling on the workbench rails, and some good tunes on the stereo. You might smell hot beeswax and burning newspaper. You might feel a bit of waste glass under your shoe or the intense heat from the furnaces and a breeze from a well-placed fan. Glassblowers learn to listen, to feel and to find some focus within and among the kinetic.

    The constant stimuli of the glass studio may not seem anything like a sterile science lab, and yet glass artists need to accrue knowledge of physics and chemistry to achieve any kind of control with this dynamic material. They must choose a material with the desired properties and during the process judge factors such as heat and malleability.

    Glass as a material

    At Rochester Institute of Technology, where I help run the glass program, we primarily use two types of glasses. In our hot glass studio we melt “soft” glass. This glass is specifically formulated to be melted in a furnace and used by the glassblower. It’s a combination of fine mesh silica sand, soda ash and lime, with small amounts of a few additional ingredients that keep the glass beautiful when it’s at its top temperature of 2,200 degrees Fahrenheit (1,204 degrees Celsius).

    In our flameworking studio, we use a borosilicate glass. You might recognize this glass as the brand Pyrex made in Corning, New York. This is a super heat-resistant glass. It melts at a higher temperature than soft glass and arrives to our students in preformed rods that they can melt and shape by torch in our flameworking studio. The differences in chemistry really change how these glasses look and behave.

    Two pyrex measuring cups
    Pyrex cookware is made out of a specially formulated, heat-resistant type of glass called borosilicate. Picofluidicist/Wikimedia Commons

    Glass, from a material science perspective, is categorized as an amorphous solid, meaning that glass’s molecules are arranged in a near-random pattern and there is no sharp melting point. Rather, glass gradually softens over a wide temperature range.

    Gathering glass

    Once you’ve adjusted to the chaos of the studio, it’s time to start working.

    We have two furnaces in our hot glass studio, where we work with soft glass, so anytime during the school year there is between 700 to 1,200 pounds of glass. It’s kept in the furnace at its molten state (2,200 degrees F or 1,204 degrees C), ready to be gathered and transformed.

    An artist puts a pole with molten glass on the end into a circular furnace
    Glass artists heat up their glass in a furnace so that it’s molten and easy to mold. AP Photo/Keith Srakocic

    When we work with the material, transforming it with tools and breath and heat, it needs to be kept in a workable heat zone – probably between 1,100 and 2,000 F (593 and 1,094 C). When the glass dips below that range, we perceive it as solid, though at the molecular level it is still dynamic and acting more like a liquid.

    To make anything – a sculpture, a tumbler, a celestial magical orb or a pumpkin – you start by gathering glass out of the furnace on a metal rod. Once you’ve gathered your glass, you start making decisions.

    An artist standing by a bench covered in metal tools holds a long pole with an orb of molten glass at the end. In the background is a furnace.
    An artist works in the Glass Hot Shop at RIT. When glass is in its molten state, the artist can shape it and blow into it. Elizabeth Lamark/RIT

    You might ask yourself: What tools do I need to begin to shape and transform this glass into the object I have in mind? If you wait too long and the glass begins cooling down, you’ll need to reheat it to reintroduce malleability, allowing you to continue working it without breaking it.

    A big part of glasswork is moving between the reheating chamber and the bench, where the artist uses tools to move and stretch the molten glass into the desired shape. You’ll need to alternate between these two stations many times.

    Glassblowing is a team activity. I have physical and intellectual support from my colleagues: breath from their lungs, protection from the heat, additional bits of glass brought from the furnace to add to my object. We almost never work alone.

    So, say I want to make a very basic clear tumbler. This is a simple conceptual object – utilitarian, domestic and intimate. It is also a tricky one to make well: too heavy and it feels bad in the hand, too thick at the lip and it dribbles when you drink, too thin at the bottom and it will break before it is complete.

    Maybe I want to design it so it is slightly conical: wider at the bottom than the top, so it’s less likely to tip over. Maybe I want it to have a little indent for the user’s thumb as a gentle invitation to her hand. First I make my design: I draw it. I share it with my team so they can predict the process and the object’s needs. Then we begin.

    Working with physics

    I gather glass out of the furnace, let it cool a bit, then introduce a bubble in the glass by blowing into the pipe, the hollow rod that attaches to the object I’m making. I reheat, sit at the bench and begin to shape the glass using both gravity and the Jills, a cooling and shaping tool. The Jills is kind of like a large pair of tongs. It hasn’t changed much in design for 2,000 years.

    A glass artist holds an orb of glass with tongs and heats it up with a torch.
    Glass artists use a variety of tools to shape their work. AP Photo/Gerry Broome

    I ask for some air from my teammate, and she blows into the pipe while I’m shaping the glass. The bubble transforms into a pill shape, slightly wider at the bottom. I constrict the area right in front of the pipe. I’m focusing on shape and heat, taking care to not let the glass get too cold. If the glass drops to about 1,000 F (538 C), it enters a danger zone. If it’s not yet finished, it needs to be warmed up in the reheating chamber; or if it is done, put away in a kiln to cool slowly.

    If glass cools too quickly, the molecules freeze into a chaotic pattern, which causes stresses that result in fracture. To combat this volatility, when the glass object is done and ready to be cooled, we place the object in an annealer: a kiln set to a resting temperature of 930 F (500 C).

    This temperature is like a Goldilocks zone for our glass: It’s not so hot that the glass will deform, but not so cool that the glass will stress and break. Once the kilns are full, a computer guide takes them down to room temperature over about 10 hours.

    As I continue to work on my cup, I get more heat, focusing on the very end of the bubble – the part that will be the base of the cup. I then sit down and have another member of my team flatten the bottom with a wooden paddle while I tool the glass with the Jills to keep its shape. The cycle continues on and on.

    The process is quick, but also there are so many little steps that it would take nearly a full-length book to describe them all. When asked how long it takes to make a tumbler, I’ll often answer, “About 10 years or 10 minutes, depending on how you think about time and material knowledge.” This is both glib and true. Glass demands attention, dedication and a willingness to make connections between physics and chemistry and your observable experiences. It is a highly challenging and equally rewarding material to work with and alongside. I count myself very lucky.

    This article originally appeared on The Conversation. You can read it here.

  • Ghost stories don’t just scare us – they remind us of historical injustices
    What makes a ghost story unforgettable? Maskot/Maskot via Getty Images
    ,

    Ghost stories don’t just scare us – they remind us of historical injustices

    Behind some unforgettable hauntings are memories of exploitation, violence and people whose stories official histories overlooked.

    Professor of English, University of Maine

    Along with the pumpkins and costumes, the candles and cobwebs, Halloween is all about storytelling. From tales of haunted houses to accounts of demonic possession, ghost stories are part of the holiday’s appeal.

    As a professor at the University of Maine who specializes in ghost stories, I’ve thought a lot about what makes one unforgettable. My field research has taken me from the coast of Maine to the Amazon jungle, but some factors remain constant in an unforgettable tale.

    One factor is what I call “creep value,” which includes the scare factor but also the elements of a story that might be simply unsettling or uncanny.

    Take, for starters, the ghost of Catherine’s Hill along the Blacks Woods Road in Maine. The story warns that, against all intuition, even a lone driver at night must always stop and offer the phantom woman a ride. If not, as the story goes, she will appear when least expected in the back seat of the car to cause a fatal accident.

    But there is more to account for than creep value in an unforgettable ghost story. These stories can keep alive the memory of a dark past. In my research I have come across tales that preserve memories of injustices that might otherwise have been forgotten.

    Dark histories

    One story, about a ghost ship that can be heard but never seen, preserves the little-known history of the smuggling of enslaved people.

    A black and white photograph showing a full moon and its reflection in a body of water with silhouettes of trees along the shore.
    A full moon over Seal Harbor. Marcus Librizzi

    The legend goes that on foggy nights, during the full moon, those standing at the Cooksey Drive Overlook in Seal Harbor, just outside Acadia National Park, can hear the slaves in the hold of a sinking ship crying for help.

    The story goes back to the Pride of the Seas, a ship that smuggled enslaved Africans into the United States after the trans-Atlantic slave trade had been abolished but slavery remained legal. The account specifies that the smugglers scuttled the ship to evade the law. In ghost stories that circulate by word of mouth on Mount Desert Island, the screams of those left behind can still be heard.

    Pennsylvania coal miners offer another example of past grievances passed down in the form of ghost stories. At the sites of deadly accidents, people have reported the sound of a pickaxe or the groans of a dying man. An extensive archive contains multiple accounts of coal miners witnessing ghostly knocking, disembodied voices and apparitions of mangled men. One story involves an innocent coal miner, condemned to death in 1877, who left a handprint in his cell at the Carbon County Jail that no amount of sanding or paint has been able to erase.

    An engraving depicting miners using picks and shovels.
    Coal miners endured brutal work conditions in the 19th and 20th centuries. ilbusca/DigitalVision Vectors via Getty Images

    Today, it is widely known that coal miners of the 19th and early 20th centuries experienced ruthless exploitation and hazardous working conditions. Years ago, their plight went unrecognized in official histories and government policies, but ghost stories helped keep these experiences in the collective memory.

    A South American perspective

    When I collected ghost stories in South America, the same pattern held true: Some tales preserved history that would otherwise be lost.

    In the Amazon jungle of northern Brazil, I traveled to a gloomy site where people, over several generations, have claimed to see the spirits of young men in the murky water. These stories keep alive injustices from the 19th century involving enslavement of Indigenous people. The location was a former sugarcane plantation notorious for cruelty, and accounts of apparitions in the water are a reminder of this history.

    In Rio de Janeiro a well-known ghost story involves the apparition of a young girl in a mansion known as the Castelinho do Flamengo. All the accounts of her story agree that this young heiress, named Maria de Lourdes Fernandes, witnessed the deaths of her parents; her guardian then locked her up and drove her to suicide to get her inheritance.

    Her soul is said to remain in the mansion she tried to escape. The tale is not just about an individual tragedy but one that exposes inequities involving the mistreatment of juveniles and the corrupting influence of power.

    The past that isn’t past

    Ghost stories don’t simply recount memories – they can revive them and bring the past back into the present.

    The unsolved 1898 murder of a 52-year-old woman, Sarah Ware, in Bucksport, Maine, illustrates how ghost stories can have historical significance and flood the present with the past.

    In the 1980s a woman and her daughter began having nightmares about a long-haired woman in a long dress struggling to rise from the bottom of a lake. When they realized they were having the same recurring dream, they partnered with an author, and their research led them to a conclusion that the apparition was the ghost of Ware.

    Official records document that when Ware’s body was recovered it was badly decomposed and her head had completely detached. Her head remained in the courthouse until the 1990s, when it was buried in Ware’s grave. According to local lore, however, Ware’s headless body is not in that grave but instead in her original grave, now located at the bottom of Silver Lake. In the oral history of the area, workers moved only the tombstones when they flooded the paupers’ graveyard – the cemetery for the poor – to make a reservoir in the 1930s.

    Ware’s ghost is believed to have appeared again in 2006. When a young woman went scuba diving in Silver Lake in Bucksport, she reported seeing a woman in a long dress struggling to rise from the bottom of the lake. When she swam over to help, the figure’s hair floated back with the movement of the water to reveal she was a faceless apparition. The sighting of the faceless ghost revived the history of the unsolved murder all over again.

    Ware’s case highlights the violence and injustice and their connection to gender and social class in 19th-century Maine. Missing evidence and recanted testimonies suggest that powerful men might have interfered with the investigation to hide their own complicity in the murder. As an independent woman of the time, Ware was the subject of gossip, and the treatment of her body shows how social class affects even the honoring of the dead. As a ghost story, the history of Sarah Ware is not past but rather part of the here and now.

    So when you’re out and about telling ghost stories this Halloween, remember that the unforgettable ones are all about creep value in the context of a dark history that flows back in again like the tide.

    This article originally appeared on The Conversation. You can read it here.

  • Boomers think these 7 habits make them polite but younger generations are begging them to stop
    Photo credit: Images via Canva – Photos by Latino Life and mariashipakina – Boomer and Gen Z

    There is nothing wrong with politeness and a particular point of view, unless, of course, your interpretation of kindness is different from everyone else’s. Case in point? Boomers and every other generation.

    What is it about Boomer energy that can just rub people the wrong way sometimes? It’s quite common for different age groups to have different needs and habits, and perhaps the Boomers you know may find 20% tips an absolute must, yet the concept of a service fee infuriating. Maybe they feel there is only one perfect way to load a dishwasher. Maybe job loyalty does have value. Whatever the topic, Boomers are likely to have a certain opinion about it that they feel is the best.

    Finding ways to communicate and connect are important dynamics to building community and bridging the generation gap, and sometimes understanding what Boomer actions bother the other generations can help start a dialogue. VegOut Magazine described seven habits that may seem thoughtful to Boomers, but are actually emotionally taxing to younger generations.

    Calling whenever they want

    Boomers largely grew up in an age of landline phones that often ran unexpectedly. Instead of the horror that Millennials experience from an unsolicited phone call, Boomers find them normal and inviting. A reach out to say “Hello!” means they care and are interested in your life.

    Younger generations feel it’s an uninvited threat. Where’s the heads up text? Nothing triggers anxiety like an unexpected ring.

    Solution: How about everyone just chill? Older people can learn to text first. Younger people can acknowledge they don’t have to answer the phone, and often don’t anyway.

    The unexpected visit

    Seth Meyers, comedy, uninvited, neighbors, visits, social norms, formality, traditional manners

    Boomers grew up in an age of the unannounced visit. There was a time when neighbors just rang a doorbell and offered up some extra muffins, freshly baked. Today, people guard their homes with intensity. A doorbell ring is terrifying, especially if pizza hasn’t been ordered.

    Solution: Boomers, just send a text first. It’s not that complicated. Younger generations, you can always hide in the closet and pretend you’re not home.

    Comments on personal appearance

    Into today’s world, unsolicited comments on someone’s appearance seem a bit risky. And yet, Boomers never seem afraid to comment on someone’s weight loss or ask questions like, “Why aren’t you smiling?” These questions and comments were once considered tools of connection. It showed interest and concern for the mental and physical health of friends and people in general.

    Younger people guard all aspects of “self” and “body image.” It’s dangerous territory leading toward hurt feelings and possible backlash.

    Solution: If you don’t have anything to say nice, don’t say it. Even if you do, probably don’t say it.

    Unsolicited advice

    unsolicited advice, hierarchy, mindset, communication, miscommunication, informality, mental health
    Unexpected advice. media0.giphy.com

    With age comes wisdom, yet sometimes nobody wants to hear it. Knowledge acquired over time and experience is valuable and should be passed on, but in certain contexts. Younger people often find unsolicited advice to be a rude personal attack, so be careful about offering a note no one asked for.

    Solution: I had a friend who used to always ask, “Do you want to hear my opinion?” before they shared it. It was a pretty amazing quality that gave me time to prepare for what might be coming. In the end, it’s best to get permission. Simple.

    Chain messages

    chain  mail, texting, emails, short-form content, emoji, digital native, culture, common ground
    Breaking chains. Image via Canva – Photo by Merydolla

    There’s nothing quite like the inspirational chain meme your grandma found. Especially when it was making the rounds eight months ago. Like everyone else, older people benefit from feeling connected. They’re just attempting to get in the digital meta. It’s easy to point out who’s out of the loop when you’re in it.

    Solution: Can we all cut one another some slack? Instead of attacks, reconnect and appreciate the meme or image you already saw months ago. Replying with, “Ha, that’s a good one” isn’t that much of a stretch, and it isn’t that much to ask when given an opportunity to share love instead of disdain. I have an aunt who gets concerned when those chain mails say, “Pass this on to 10 people…” I told her to send them my way, because I’m not afraid to dump them in the digital garbage.

    Lengthy conversations for business

    Boomers have worked networking and building relationships into their business model. A chat about what’s trending is a great way to ease into an important conversation. It’s a way to be polite and build-up camaraderie before the deal is done.

    Younger generations don’t want to waste time. A “thumbs up” emoji can be enough to get things going.

    Solution: Acumen took a look at getting generations to learn how to connect with one another. They found that “common ground” was crucial for networking. Younger people can work on patience and respecting the time offered by older generations, and Boomers can learn to fire a quick text instead of dragging every conversation into a “life lesson.”

    Checking and rechecking replies

    Boomers may not be totally confident in how the whole digital world works. It’s not uncommon to receive texts and emails asking, “Did you get that email…” or “Curious on your thoughts of the text I sent.” These follow-ups were designed to show interest and thoroughness. Younger people can just find them bothersome.

    Solution: Boomers can learn to not treat texting and emails like a personal journal. It’s okay to be brief and to the point. A short message doesn’t mean someone is being short with you. Speak with People suggested that younger generations can give Boomers the “benefit of the doubt.”

    The wrap up

    Everyone is trying to fit in the best they can. It can be difficult to adapt and move with the times. Some day, younger people will be a little out of touch with the next generation.

    Philosopher and theologian Martin Buber wrote, “All real living is meeting.” The more we can learn to help each other connect, the better. Learning to be curious about other people and their generation instead of dictating will build deeper and more mutual connections.

    This article originally appeared 1 year ago. It has been updated.

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