There are few things more nerve-wracking than watching an officer slowly walk up to your car through your side-view mirror. Especially when you’re not sure why they pulled you over. “Are my registration and proof of insurance in the glove compartment?” you ask yourself.
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Persuasion expert shares the one strategy that’s actually effective at changing people’s minds
It’s nearly impossible to change someone’s mind. So let them do it for you.
Learning how to communicate effectively and change people’s minds rarely succeeds by forcing your opinion. People are far more likely to adopt beliefs when they feel like they came up with them. Understanding this can make parenting, leading a team, or even trying to win an argument with a friend more effective.
Chase Hughes, a former United States Navy chief and behavioral expert, told The Diary of a CEO podcast why self-persuasion is an effective strategy for influencing others. He believes it’s “maybe the most dangerous persuasion skill there is.”
Changing people’s minds
The most effective communicators influence others by offering small pieces of information that allow the other person to connect the dots themselves. Ideas we feel are our own carry far more weight in decision-making than those given to us by others. Hughes explains the simple approach behind changing people’s minds:
“I’m gonna put a LEGO right here on the table in front of you. [He points to the right of the table.] And I’m going to put another LEGO right here in front of you. [He points to the left of the table.] And I’m just going to keep having the conversation until eventually your brain is going to go, ‘Oh, I bet those things go together.’ So the idea came from you.”
Hughes further explains the pattern:
“I’m going to give you one piece of information and another piece of information, but I will never put them together for you. And the reason is that any idea that you think came from your own mind, you have no ability to resist it.”

Crafting a convincing idea.
Photo credit: CanvaSelf-persuasion in a real-world situation
The idea Hughes refers to is called self-persuasion. This form of psychological influence stems from the fact that people are more likely to adopt new beliefs when they feel those beliefs come from within. They are far less likely to be persuaded by external pressure.
Hughes’ example of placing two LEGO bricks offers a clear visual explanation, but what would a real-life scenario look like? Hughes explains:
“Let’s say you’re watching the news and they say, ‘Local Austin woman has been reported missing. Neighbors said that earlier this day, people saw her arguing with her boyfriend. Details after the break.’ And your brain is like, ‘I know what happened.’”
In this example, it’s easy to infer that the boyfriend is likely involved in her disappearance.

A couple attempts to convince a skeptical woman.
Photo credit: CanvaSelf-persuasion is effective at changing people’s minds
Self-persuasion is powerful because it creates a self-generated process. Individuals feel more personally connected, and even justified. A 2022 study found that people are more influenced when arguments align with their values and beliefs. Messages they may know little about can feel true and even self-driven when they aren’t imposed on them.
A 2022 study examined self-persuasion as an influence on social norms. When people were given options that aligned with their values, the messages felt more personal and were therefore more convincing.
Another 2022 study found that when people were asked to argue one side of a debate, they eventually came to believe that side was correct—even if they didn’t believe it at first. This form of self-persuasion can make disagreements harder to resolve because people naturally feel more confident in their own perspective.

That’s a brilliant idea.
Photo credit: CanvaPeople rarely resist their own conclusions
Self-persuasion works because it changes who is doing the persuading. Telling a child what to do is very different from a parent explaining why it matters. In business, people are more motivated when they help generate ideas than when they’re given even simple instructions.
The most effective communication isn’t about delivering perfect arguments. When people connect the dots on their own, the idea doesn’t just land—it sticks. Hughes suggests letting a person’s brain fill in the gaps. Once they do, the conclusion feels like their own. Studies show that this sense of ownership is a powerful motivator for changing minds.
Watch the full interview with Chase Hughes:
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Woman at airport quietly pays for dad who couldn’t afford toddler’s $700 ticket
Debbie Bolton didn’t introduce herself or ask for thanks, she just handed over her card.
He had done the math when he booked the flight. His daughter was under two, which meant she could sit on his lap for free. By the time they got to the check-in counter at Omaha’s Eppley Airfield, she was two, which meant she couldn’t.
The ticket agent broke it to him simply: his daughter needed her own seat, and that seat would cost $749. The man stepped away from the counter, hugged his daughter, and started making calls. He’d told the agent he couldn’t afford to rebook his own ticket, let alone buy a second one. A fellow traveler who witnessed the scene, Kevin Leslie, later described what happened next on Facebook: “He was hit with emotion. He mentioned he couldn’t afford to rebook this flight or get her the ticket with such short notice. He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken.”
That’s when the woman standing behind him in line spoke up.

Travelers wait in line at the airport. Photo credit: Canva “I wanna buy her ticket,” she told the agent, pointing to the little girl. The agent, caught off guard, double-checked: “You know how much this ticket costs, right?” The woman said yes. She pulled out her credit card and told the agent to charge it.
The man asked for her name so he could pay her back. She told him not to worry about it and walked away.
Leslie posted about what he’d seen, and the photo he’d taken began circulating on Facebook, eventually racking up tens of thousands of shares. People wanted to know who the woman was. Within hours, she was identified: Debbie Bolton, co-founder and Global Chief Sales Officer of Norwex, a sustainable cleaning products company.
The story resurfaced in a big way in November 2025, when TikTok creator Bo Grant (@marriedtoalunatic) shared a video about it that went viral all over again, introducing the moment to millions of people who’d never heard it.
Bolton, who spoke with Newsweek about the incident, said she noticed the father growing increasingly distressed at the counter and felt she had to do something. “He seemed like he couldn’t afford it and was traveling to visit family,” she said. She described the decision as straightforward. “I always ask myself every day, ‘Whose miracle can I be today?’” she said. “That day I was given the opportunity to be a miracle for someone else and I took action.”
She said she hadn’t expected the story to travel as far as it did. “I honestly didn’t expect the story to resonate with so many people,” she told Newsweek. “My only intention was to help someone in need.” When Norwex confirmed her identity to CBS News at the time, the company’s chief marketing officer Amy Cadora said they were “very proud” of her. “She’s kind, caring and generous,” Cadora said. “That’s why none of us was a bit surprised.”
This article originally appeared earlier this year.
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