Cities could provide a call center to answer any question of concern at any time, similar to New York City's 311 service. The service could also makes house calls for appropriate citizen concerns beyond 911, fire, ambulance, and police responses, such as technology support and crisis management.
This is part 21 of a continuing brainstorm on the future of cities, inaugurated at the CEOs for CitiesVelocity conference in September, 2009. We’ll post a new idea each day until we run out, at which point we’re counting on you to come up with something smart. Do you have a good idea for improving your city? Add it in the comments below, or tweet it to @GOOD with hashtag #cityideas—we’ll publish the best ones. Tomorrow’s idea: Can-do Culture.