Waitress who kicked out CEO for racist rant at Asian family receives $90,000 in tips

A waitress at the Lucia Restaurant in Carmel Valley, California, received more than $90,000 in tips after a viral video showed her defending an Asian American family from a racist outburst. Jennica Cochran confronted and ejected the man from the restaurant after he berated the family with slurs. The incident was captured on video by Jordan Chan, a family member, who told KION they were celebrating her aunt's birthday on July 4, 2019, when the man began making loud, racist remarks.

“We were singing Happy Birthday. We were just taking pictures and goofing around with each other, and then all of a sudden, the man, Michael Lofthouse, starts making really loud racist remarks at us,” Chan said. That’s when she began recording. “Trump’s gonna f*** you,” the man can be heard yelling in the video. “You f****** need to leave! You f****** Asian piece of s***!”

Moments into the video, Cochran steps in and firmly demands that the man leave the restaurant, saying, “No, you do not talk to our guests like that! Get out of here!”

  A server tries to calm upset customersCanva

The man, later identified as British tech CEO Michael Lofthouse, stepped down from his role at Solid8, per CNN.

“I’ve dealt with racism before but never on that scale,” Chan told KPIX 5. “Never on the level where somebody completely unprovoked felt obligated to voice their hatred for absolutely no reason.”

  A group of people rally for equalityCanva

Cochran explained to ABC7 why she stepped in:

"To hear the emotion coming out of my voice, to see my mannerisms, it was unbelievable it was just something that came over me and I just did what needed to be done," Cochran said. "I did what anybody else should or would do in that situation."

"I felt very protective of them. You don't come in here and say those kinds of things to people ... Most of these people this is the first time that they've been out (since Covid) to dinner and then you have someone attacking them it was just no, no, I don't have time for this."

  A woman dines alone Canva

"I'm not a mother, but I felt almost maternal," she added. "Right, like this is my family and I will take care of them and I will do whatever I can to protect these people. To have someone hate you just because of the way that you look, that's beyond me. I don't understand it."She concluded: "It's not something that I will condone ever again, being silent."Unsurprisingly, the video quickly went viral on social media. Many of those who saw the video wanted to send a tip to Cochran, who quickly stepped in to defend the family.

By the end of 2019, three GoFundMe campaigns raised over $90,000 for Cochran.

  Gennica Cochran's GoFundMe pageGoFundMe 

"As much as it’s satisfying to drag the man who who did this to that family, it’s even more satisfying when we lift up the people who stand up to defend those who are on the receiving end of such racism," the campaign explains. "In this case, that person is this server/yoga instructor Gennica Cochran. She spoke out with a passionate fury against this man, possibly putting her job on the line amidst an economic crisis in order to fight back against just a taste of the racism that is running rampant in our country."

Tips for the waitress quickly began flooding in, with one donor writing: "The audacity of a white British guy to tell anyone in the US that they don’t belong in this country. Girl, the way you leapt to that family’s defense was amazing! You deserve the fattest tip ever.”

Another added:

“You did not just defend an Asian family from a racist. You defended the entire Asian community, who has been subject to racism like I have never experienced before. Thank you."While another concluded: “It is people like you that can help improve the world with such everyday acts of heroism.”

Lofthouse issued a statement on his behavior earlier this week, stating: “My behavior in the video is appalling. This was clearly a moment where I lost control and made incredibly hurtful and divisive comments.

"I would like to deeply apologize to the Chan family. I can only imagine the stress and pain they feel. I was taught to respect people of all race and I will take the time to reflect on my actions and work to better understand the inequality that so many of those around me face every day.”

Democratic California Assemblymember Evan Low told KPIX 5 in 2019 that Lofthouse's behavior was not an isolated incident and that Asian American families had been increasingly targeted.

“What’s important is to call it for what it is. This is racism,” said Low. “And there’s a type of hate crime that’s too often associated with this. And there’s a fine line between that and free speech.”

This article originally appeared four years ago.